FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Check your water tap and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the discoloration.

No chemicals are added to our water.  We do, however, disinfect our reservoir and flush/clean our water lines with chlorine semi-annually (notice is provided when such activities occur). To do this we use only chemicals that are approved by the Guidelines for Canadian Drinking Water Quality for treatment of drinking water.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

An underground aquifer that is located on the Camp Tweedsmuir property that lies just below our pumphouse.

There are a number of reasons why water service would stop without notice.

  • Emergency repairs. From time to time portions of the system can fail causing a leak that if not fixed immediately could result in the loss of service to the entire system. This may require part of the system to be shut down.

  • Loss of supply. The system may simply be out of water likely due to an extended power failure. During power outages, conserving water will extend the time before the water runs out.

  • Use of fire hydrants. Fire fighting use may reduce pressure and flow, even to the point of loss of service at the high points in the system.

    When there is an interruption in water service ratepayers you can check our webite for "Alerts".

Water is tested bi-weekly for Total Coliform and E. Coli counts. The samples are sent to Passmore Labratory Ltd in Passmore BC for testing there is a two day waiting period for the results.

BFWD flushes the water lines and hydrants once in the spring and fall. This process is part of a routine maintenance program necessary to maintain the integrity of the water system, so we can continue to deliver the highest quality water possible. Notices are posted in our Spring and Fall flyers sent out to ratepayers and is posted on our website. Emergency flushing due to water main breaks or unexpected events do occur and advance notice of such flushing is not possible, in this case we would create an alert.   Flushing occurs during a period of several days, there may be a taste and smell of chlorine in the water, but this will dissapear .  The treated water will disinfect your water lines.